DENZA Cebu is looking for a dedicated and customer‑oriented Customer Service Assistant who is passionate about delivering exceptional, premium customer experiences. This role plays a vital part in strengthening customer relationships, supporting aftersales initiatives, and upholding DENZA's commitment to world‑class service and brand excellence.
As a Customer Service Assistant, you will serve as a key touchpoint for our customers—ensuring their journey with DENZA is smooth, personalized, and aligned with the standards of a luxury electric vehicle brand.
Key Responsibilities
Customer Feedback & Support
- Conduct proactive post‑sales and post‑service follow‑ups to ensure customer satisfaction
- Gather customer feedback through structured surveys and direct communication
- Address, document, and monitor customer concerns to ensure prompt and professional resolution
- Prepare and contribute to regular customer feedback and insights reports to support continuous service improvement
Aftersales Support
- Send service reminders for Periodic Maintenance Services (PMS) via SMS, Viber, email, and other communication channels
- Assist in customer outreach and telemarketing activities when required
- Support initiatives that drive service retention, service intake growth, and parts sales
- Help ensure a seamless and premium aftersales experience for DENZA customers
Compliance & Standards
- Support compliance with key consumer and data protection policies, including:
- Consumer Act
- Lemon Law
- Data Privacy Act
- Promote awareness of service standards, customer rights, and data privacy practices
- Ensure customer communications and handling adhere to brand and regulatory guidelines
Customer Care & Engagement
- Assist in planning and executing customer care activities and events that enhance brand loyalty
- Contribute to initiatives that attract new vehicle buyers and encourage repeat service visits
- Help maintain welcoming, clean, and premium customer areas aligned with DENZA brand standards
What We're Looking For
- Customer‑centric mindset with strong communication and interpersonal skills
- Experience in customer service, hospitality, automotive, or premium sales environments is an advantage
- Strong attention to detail and ability to handle multiple tasks efficiently
- Comfortable using digital communication tools and customer databases
- Professional, well‑groomed, and aligned with a luxury brand environment
Qualifications:
- Bachelor's degree in Marketing, Advertising, Mass Communications, Business Management, or a related field
- At least one (1) year of experience in customer service, preferably in the automotive, hospitality, retail, or premium service industry
- Strong communication, interpersonal, and customer engagement skills
- A genuine passion for service excellence, teamwork, and delivering premium customer experiences
- Demonstrated ability in customer handling, problem resolution, and service‑oriented innovation
- Professional demeanor and the ability to represent a luxury automotive brand with confidence and integrity
