Customer Service and Sales Operator

About Voyager Tennis

Voyager Tennis is a fast-growing, industry-leading racquet sports operator delivering premium tennis and pickleball programs across NSW, Victoria, Queensland, and Singapore. We operate at scale and are highly focused on growth, performance, and delivering an excellent customer experience at every touchpoint.

Role Overview

As a Customer Service and Sales Operator, you are responsible for converting inbound enquiries into bookings, memberships, and long-term customers while delivering a high standard of customer experience.

You will manage enquiries via phone, email, and text, confidently recommend the most suitable programs, follow up leads, and close sales. This role plays a direct role in revenue growth, class fill rates, and customer retention across all Voyager Tennis locations.

This role suits someone who enjoys sales conversations, follow-ups, and accountability, and who understands that strong customer service and strong sales go hand in hand.

Key Responsibilities:

•Convert enquiries into sales by promoting coaching programs, trials, memberships, court hire, and retail offerings

•Proactively follow up warm and cold leads to maximise enrolments and reduce lost opportunities

•Upsell and cross-sell programs, memberships, and services based on customer needs

•Handle inbound and outbound communication via phone, email, and SMS with professionalism and urgency

•Build trust quickly with parents and adult players, guiding them to the most appropriate program

•Maintain accurate records in CRM systems (SportLogic / InTennis) to track leads, followups,

and conversions

•Work closely with the Customer Service & Sales Coordinator to improve conversion

rates, scripts, and processes

• Handle objections and complaints professionally, turning issues into retention

opportunities

• Ensure accurate invoicing, registrations, and attendance records to support smooth

operations

• Represent the Voyager brand with consistency, energy, and professionalism

What We're Looking For:

• Experience in sales, telesales, or customer service with a strong conversion focus

• Confident communicator comfortable closing sales over the phone

• Strong follow-up habits and a results-driven mindset

• Ability to manage high enquiry volumes in a fast-paced environment

• Experience using CRM systems is an advantage

• Interest in sport, tennis, or active lifestyles is desirable

Why Join Voyager Tennis

• Be part of a growing international sports business

• Clear expectations and ownership of results

• Opportunity to build strong sales and customer experience skills

• Supportive leadership with coaching and feedback

• Stable, on-site role with long-term opportunity

Employment Type: Independent Contractor

Work Hours: Shifts run from 8:00 AM to 9:00 PM (AEST), Monday to Sunday. You will be scheduled to work 5 days within this timeframe.

Work Location: On-Site (Dumaguete) - Wrkpd (Dumaguete or Tanjay)

Start Date: Can start immediately or in early December

Benefits: 5 SL and 10 VL - once you pass the probation period

Salary: Php 27,500/month

How to Apply:

If you're passionate about customer service and sales and want to play a key role in growing a thriving sports business, we want to hear from you!