Customer Service Analytics Support Lead

With more than six decades of heritage, Rebisco continues to lead in the Biscuit category and the Philippine snack food industry, while expanding into meals, food solutions, and new markets worldwide.

Starting out with the desire to make delicious snacks that every Filipino family can afford, we've continued to build our delightful future – staying true to our promise of providing well-loved products and sharing moments of delight across the nation through our impactful work in Education, Hunger and Wellness, Sports, the Arts and Entertainment.

Working at Rebisco is just as delightful as the delicious products we offer the world. We are searching for talented and innovative people to join us with the passion to learn, grow their career with purpose, and create a difference together as one team.

Role Overview

Primary Function: We're looking for a Customer Service Analytics Support Lead to join our team and be the Data Custodian for all Management Reports under Order Management and Customer Service (OMCS), with a focus on data generation and the preparation of reports to include analysis.

As a Customer Service Analytics Support Lead, you will have the opportunity to make an impact by providing data-driven insights to support improvements in order fulfillment, delivery efficiency, and overall customer service performance. You will also collaborate closely with IT, Sales, Logistics, Planning, and Distribution Centers to address operational gaps, and ensure customer service targets are consistently achieved.

Job Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Industrial Engineering, or a related field
• With at least 3-4 years of experience in Customer Service, Order Management, Supply Chain Operations, or a related field
• With experience in Enterprise Resource Planning (ERP) systems (e.g. SAP or similar platforms) for order processing, data extraction, and transaction monitoring
• Willing to be based in Novaliches

Preferred Qualifications:

• Experience in data analysis, reporting, and performance monitoring is preferred

Why Join Us

Rebisco's strong position in the Fast-Moving Consumer Goods industry and steady expansion mean more room for you to learn, grow, and make a delightful difference. We offer opportunities for career advancement and personal growth, including:

• Performance and development planning
• Skills and leadership training
• Wellness programs
• A collaborative culture where you can make a positive impact