We're Hiring! Join Us as a Customer Service Representative (CSR)
On-site | Ortigas Center, Pasig
Are you passionate about helping people and solving problems Do you thrive in a fast-paced environment where no two days are the same We're looking for enthusiasticCustomer Service Representativesto be the voice of our brand and deliver exceptional support through phone, email, and chat.
As a CSR, you'll be our frontline hero assisting customers with inquiries, processing orders, resolving concerns, and ensuring every interaction is smooth, positive, and professional.
What You'll Be Doing
- Engage with Customers Handle incoming inquiries, complaints, and service requests across various channels (phone, chat, email).
- Resolve with Confidence Troubleshoot customer issues, offer accurate solutions, and escalate when needed.
- Manage Orders Process new orders, returns, and exchanges efficiently and accurately.
- Be the Product Expert Stay updated on our products, services, policies, and procedures to provide clear and helpful guidance.
- Document Interactions Log all customer communications and actions in our CRM system for transparency and follow-up.
- Exceed Expectations Hit your KPIs for response time, resolution quality, and customer satisfaction.
- Share Insights Capture recurring feedback or suggestions and report them for continuous service improvement.
- Collaborate Across Teams Work closely with Sales, Tech Support, and Operations for a seamless customer journey.
What We're Looking For
- Prior customer service or BPO/call center experience (preferred but not required for fast learners)
- Excellent communication skills both written and verbal
- Strong problem-solving skills and calmness under pressure
- Familiarity with CRM tools like Zendesk or Salesforce is a plus
- Ability to work independently and collaboratively
- At least a high school diploma
Work Setup & Schedule
- On-site role located inOrtigas Center, Pasig
- Rotating shifts, including weekends and holidays, depending on business demand
What's in It for You
- Competitive base salary with performance bonuses
- Government-mandated benefits and health insurance
- Career growth opportunities
- A positive work culture that values your contributions
If you're ready to grow your career and make a real impact in customer service, apply today and join our team.
