Discover your 100% YOU with MicroSourcing!
Position: Customer Service & Sales Support Specialist
Work setup: Hybrid | Day shift
Location: Eastwood, Quezon City
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Position Overview
The
Customer Service & Sales Support role serves as the first point of contact for customers and suppliers while providing administrative, sales, and procurement support. This position is responsible for delivering exceptional customer service, maintaining e-commerce platforms, coordinating sales documentation, managing procurement activities, and ensuring efficient day-to-day operations.
Key Responsibilities
Customer Service & Sales Support
- Serve as the first point of contact for customer and supplier inquiries via phone, email, and in person.
- Respond promptly and professionally to customer support requests while ensuring a high level of customer satisfaction.
- Welcome customers and provide guided showroom tours as needed.
- Maintain and update e-commerce platforms, including:
- Product SKUs
- Categories
- Images
- Customer accounts
- Manage customer inquiries on Amazon and eBay, ensuring timely responses, positive brand representation, and strong customer relationships.
- Prepare and manage:
- Job Bags
- Quotations
- Purchase Orders
- Sales Orders
- Provide administrative support to the Sales and Warehouse teams to improve operational efficiency.
- Assist in developing and managing customer uniform programs.
- Identify and recommend process improvements to enhance customer service and sales support operations.
Procurement
- Monitor inventory levels and identify products that require replenishment.
- Place purchase orders with suppliers to maintain optimal stock levels.
- Perform quality control inspections on incoming products and prior to dispatch.
- Source, quote, and procure promotional merchandise and uniforms that align with company branding and quality standards.
- Manage uniform and promotional programs, ensuring adequate inventory and preventing stock shortages.
- Work closely with the Warehouse and Office teams to ensure accurate inventory management and timely stock replenishment.
- Communicate with customers regarding:
- Order status
- Delivery delays
- Pricing
- Stock availability
- Product specifications
- Build and maintain strong supplier relationships, including negotiating pricing and managing purchasing activities.
- Identify cost-saving opportunities and recommend process improvements while ensuring compliance with company policies and procedures.
Additional Responsibilities
- Perform other duties as assigned to support the overall objectives of the business.
- Ensure compliance with all company policies, procedures, and operational standards across all responsibilities.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
