Customer Service Agents (Tech & Consumer Account)
Customer Service Agents (Tech & Consumer Account)
torch solutions- Posted an hour ago
- Be among the first 10 applicants
Job Description
Role & Responsibilities
- Resolve inbound customer inquiries via chat, email, and phone for tech and consumer accounts with speed and accuracy.
- Diagnose and troubleshoot basic technical issues related to apps, devices, or digital platforms for end-users.
- Upsell or guide customers to relevant product features based on usage patterns and support context.
- Microsoft Office Suite
- Basic Technical Troubleshooting
- Customer Service Scripting
- Experience with SaaS or Consumer Tech Products
- On-site hybrid work culture with modern facilities and team-building activities.
- Clear growth paths into team lead, QA, or product support specialist roles.
- Performance bonuses and wellness incentives aligned with customer satisfaction metrics.
More Info
Key Skills
Customer Service Scripting
Experience with SaaS or Consumer Tech Products
Basic Technical Troubleshooting
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