Role & Responsibilities
- Handle incoming customer inquiries via email, chat, ticketing systems, and self-service portals — resolving issues end-to-end without voice interaction.
- Collaborate with internal teams (Billing, Tech Support, Logistics) to escalate and resolve complex cases within SLA.
- Maintain high accuracy in data entry, case notes, and resolution documentation to ensure audit readiness and QA compliance.
- Adhere to on-site attendance, shift schedules, and quality standards — supporting a high-volume, metrics-driven support operation.
Qualifications
- High School/SHS Graduate
- With atleast 6 months customer service/BPO experience
- Can start immediately
Benefits & Culture Highlights
- Stable on-site role with fixed shifts in a professional, English-speaking workplace environment.
- Performance bonuses, career progression paths, and continuous upskilling opportunities.
- Collaborative, process-driven culture with clear KPIs and recognition for quality & efficiency.
Skills: customer service,bpo,chat
