Job Description
Serve as the first point of contact for client inquiries via email, chat, and support tickets.
Professionally and efficiently manage and resolve support requests from start to finish.
Clearly document all client interactions, issues, and resolutions in our helpdesk system.
Identify and escalate complex technical or strategic issues to the appropriate internal teams.
Proactively communicate with clients, providing clear updates on the status of their inquiries.
Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.
Maintain a deep understanding of our services to provide accurate and helpful information.
Qualifications
Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).
Exceptional written and verbal communication skills in English.
Strong problem-solving skills and a high degree of empathy and patience.
The ability to manage multiple tasks, prioritize effectively, and stay highly organized.
Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.
Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).
Nice-to-Haves
Experience in a B2B (business-to-business) or agency environment.
Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).
Experience supporting clients in marketing or tech services.
