Role Responsibility
- Answer or receive customer requests via different service channels
(calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
- Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
- Maintain records of customer interactions, process customer accounts, and file documents.
Requirement
- Proven customer support or Client Service Representative experience with a customer-
first mindset, and strong communication and coordination skills.
- Proficient in computer operating systems and Office software.
- English proficiency is preferred.
- Strong multitasking, prioritization, and time management skills.
- At least High School or College Level
- At least 1 year of experience in customer service (BPO experience preferred).
Work Setup
- Willing to work in McKinley, Taguig (office-based), Night Shift, Day Shift, or Mid Shift with flexible scheduling options to accommodate US time zones
- Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
- Can start immediately
Salary: Total Package Php 26,000
