Customer Service Advisor

Avensys Consulting Pte Ltd

Makati City, Metro Manila / NCR

2-3 Years

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Posted 2 days ago
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Job Description

About the role:

What you'll be doing:

Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Avensys Consulting Pte Ltd

Avensys Consulting is a trailblazing IT consulting company, headquartered in Singapore, with offices around the world. It is dedicated to providing cutting-edge technology-enabled solutions and unparalleled Talent and Recruitment Services to clients across the world. Check out our Job Portal at https://pulse.aven-sys.com/job-portal/home Since its inception in 2007, Avensys has solidified its position as a trusted partner, guiding numerous organizations on their transformative IT journey. With us, your vision becomes our mission and your success becomes our sole purpose. Our in-depth technical knowledge, coupled with industry expertise and well-tested methodologies, has enabled us to meet all our customers’ expectations. Areas of technology expertise include Microsoft Services, Artificial Intelligence, Analytics & BI, Robotic Process Automation (RPA), Cyber Security, and ERP Services. Under Talent Services, we offer a comprehensive range of quality recruitment services, for both contract, permanent, and executive positions.

Job ID: 134423419

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