We have an exciting opportunity for a full-time Customer Service Advisor for one of our client. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
What you'll be doing
- Answering and responding to incoming customer inquiries via phone, email, and other communication channels
- Resolving customer issues and complaints in a professional and timely manner
- Providing product and service information to customers
- Maintaining accurate records and documentation of customer interactions
- Contributing to the continuous improvement of customer service processes and procedures
- Collaborating with cross-functional teams to ensure seamless customer experiences
What we're looking for
- High school diploma or College Grad
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
About us
AVENSYS CONSULTING INC. is a leading provider of IT consulting and solutions. With a strong focus on customer satisfaction, we strive to deliver innovative and effective solutions to our clients. Our team of dedicated professionals is passionate about their work and committed to helping our clients achieve their goals.
If you are excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now.
