Essential Duties
The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
- Digital Cameras
- Digital Video Cameras
- Printers
- Faxes and Scanners
- Calculators
- Binoculars
- Accessories and consumable items
- The role will be assigned the following responsibilities:
- Adhere to the program's Standard Operating Procedures
- Identify customer's concern/s and provide available resolution using the programs tools.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Adhere to Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service skills.
- Update the system tools with the details of each call transaction in accordance with the quality guidelines.
- Regularly stay updated with the latest product knowledge using available resources.
- Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation.
- Create a positive impression of Canon whenever interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Adhering to all company policies and procedures.
- Willingness to be cross trained to other LOB process in case a need to support other LOB arise.
Qualifications
- With at least a high school diploma.
- 6 months or more full-time call handling experience.
- With email or chat handling experience is an advantage
