This is a remote position.
Philippine-based Filipino applicants.
IMPORTANT NOTE: Applicants must be available to work flexible hours, including a 7:00 AM 4:00 PM Philippine time shift, after-hours coverage (3:00 PM 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.An amazing opportunity to work with a dynamic Australian Company as an experienced, vibrant, and highly motivated
Customer Service Admin Assistant.
Reporting to the Operations Manager/Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Customer Service Admin Assistant.
The ideal candidate must have excellent communication skills, an incredible eye for detail and be highly organised.
You will be responsible for the following:
- Manage incoming jobs and assign appropriately via call, chat or email
- Handle customer and client communication
- Perform admin and ad hoc tasks
- Maintain organisation and prioritisation of work
Requirements
- Minimum of 2 years of experience in customer service and admin work
- Excellent communication skills, both verbal and written
- Highly organised and process-oriented
- Great attention to detail
- Experience working in a fast-paced environment, or an emergency response provider (cleaning & restoration) or the construction industry is highly desirable
- Familiar with the following tools
- MS Teams
- ServiceM8 (job management platform)
- Softphone / 3CX
- Microsoft tools (e.g. Sharepoint)
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times, not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term, full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.
Benefits
Monthly Salary: Php35,000
Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines public holidays
Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave HMO Offered after 6-month probation
13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
SHIFT TIMES: Applicants must be available to work flexible hours, including a 7:00 AM 4:00 PM Philippine time shift, after-hours coverage (3:00 PM 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.
