Customer Serivce Representative - ASRNT - Cebu
Customer Serivce Representative - ASRNT - Cebu
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Job Description
Customer Serivce Representative - ASRNT - Cebu 1Nito, Cebu City, Cebu, Philippines ..+ 2 1 - 10 Years Probationary
Job Description
Job Role & Responsibilities
Deliver excellent customer service, responding to a variety of calls and emails from the US
Use knowledge obtained in training to locate answers in a knowledge database to respond to
customer's mortgage related requests
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Reach personal, team, and contact center performance targets
Take ownership of all customer inquiries and proactively follow through to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately
Navigate multiple computer systems and applications, and utilize search tools to provide
information to customers
Follow communication procedures, guidelines, and policies
Job Snapshot
Updated Date
26-10-2026
Job ID
JOB1789
Department
Contact Center
Location
Job Description
Job Role & Responsibilities
Deliver excellent customer service, responding to a variety of calls and emails from the US
Use knowledge obtained in training to locate answers in a knowledge database to respond to
customer's mortgage related requests
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Reach personal, team, and contact center performance targets
Take ownership of all customer inquiries and proactively follow through to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately
Navigate multiple computer systems and applications, and utilize search tools to provide
information to customers
Follow communication procedures, guidelines, and policies
Job Snapshot
Updated Date
26-10-2026
Job ID
JOB1789
Department
Contact Center
Location
More Info
Key Skills
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