Customer Senior Support Engineer (Cybersecurity)

I'm hiring Senior Support Engineers across APAC and EMEA, and I'm looking for people who have solid experience and are genuinely excited about cybersecurity and AI, not just closing tickets.

What this role is really about:

→ Being the person customers rely on when things get complex: owning escalations, driving resolution, and communicating clearly along the way

→ Getting deep into the platform: configurations, integrations, workflows, automations — and helping customers get the most out of it

→ Collaborating with Product and Engineering to turn customer issues into product improvements

→ Building the knowledge base that makes the whole team stronger

What I'm looking for:

→ Hands-on experience in cybersecurity: SOC, SIEM, EDR, SOAR, incident response, or managed security environments

→ Comfort supporting enterprise SaaS platforms and navigating technical complexity

→ Strong customer-facing skills, you know how to communicate with both technical and non-technical audiences

→ Curiosity about AI and how it's reshaping security operations

→ Someone who's self-driven, collaborative, and ready to build with us.

If this sounds like you, reach out directly. I'd love to connect.