Customer Sales Support (Property Rentals Inbound)

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2025, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

JOB DETAILS:

The CX Sales Agent is responsible for managing all inbound customer contact, including sales enquiries, general account queries, and payment related calls, while maximising conversion of enquiries into confirmed move-ins.

Key Responsibilities:

Sales & Conversion Performance

• Handle inbound sales enquiries via phone, email, and digital channels
• Convert enquiries into confirmed move-ins, achieving a minimum 50% conversion rate month-on-month
• Proactively follow up all sales enquiries to maximise conversion outcomes
• Identify customer needs and recommend appropriate storage solutions

General Inbound Customer Calls & Account Support

• Handle general inbound calls, including account and billing queries, payment processing, and general questions
• Resolve customer queries accurately and efficiently on first contact where possible
• Identify sales opportunities within service calls and convert where appropriate
• Escalate complex or unresolved issues to the CX Manager

Enquiry Management & Follow Up

• Ensure every enquiry and inbound interaction is responded to promptly and professionally
• Conduct structured follow-up calls and communications
• Maintain clear follow-up notes and outcomes

System & Process Compliance (SiteLink)

• Accurately record all enquiries, calls, payments, follow-ups, and outcomes in SiteLink
• Maintain high standards of data accuracy and compliance

Customer Experience

• Deliver a consistent, professional, and friendly customer experience
• Build rapport and trust with customers
• Handle objections and concerns professionally

Skills & Experience:

• Experience in sales, contact centre, or customer service roles
• Strong English communication skills
• Confidence handling sales and service calls
• Experience using CRM or booking systems

Nice to have:

• Experience in self-storage or property-related sales
• Experience using SiteLink
• Experience supporting Australian customers