Assist dealers on after sales operations concerns particularly in the use of CRM digital tools and implementation.
Maintain and update records on dealers compliance status to MMPC After Sales standards.
Prepare periodic audit reports
Maintain and cousinly update a record on dealers compliance status to MMPC After Sales standards and Identify critical dealers which need to be prioritized for focused improvement activities.
(Cross-functional) Prepare periodic audit reports for endorsement to MMPC's Network Management Committee on the Non-compliances of dealers that need to be addressed.
(Cross-functional) Monitor the resolution of dealer audit finding as required by MMPC's Integrated Management System for ISO 9001, 14001, 45001.
Assist all dealers on service operations concerns (ex. CRM implementation and support), and continuous process improvement initiatives.
Qualifications:
Graduate of Mechanical or Industrial Engineering; Preferably licensed
At least 1 year work experience in automotive industry; Fresh graduate are welcome
Knowledge in Process Improvement Methods, Situational Analysis and Problem-solving Skills
Knows how to drive light vehicles (manual/automatic)
