Customer Relationship Management Specialist

Company Description

GOLDEN ABC, Inc. (GABC) is an internationally recognized fashion enterprise, known for its innovative proprietary brands including PENSHOPPE, OXGN, FORME, MEMO, REGATTA, and BOCU. With a vision of BUILDING BRANDS FOR THE WORLD, the company designs, produces, markets, and retails a diverse range of clothing, accessories, footwear, and personal care products. Guided by its WORLD mission and core values, GABC has been inspiring greatness for over three decades. It operates over 1,000 strategically located stores and a robust e-commerce presence, transforming the fashion retail landscape. GABC offers a dynamic, fast-paced environment where creativity and operational excellence thrive.

Work Schedule and Company Initiated Benefits

• 40-hour compressed work week schedule
• Flexible work arrangement
• Work-form-Home credits
• HMO and Insurance
• Paid leaves
• Employee Discount
• Salary Loan
• Performance-based Annual Salary Increment
• Gratuity Pay

ROLE DESCRIPTION

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist based in Quezon City. The CRM Specialist will be responsible for managing customer relationships by designing and implementing CRM strategies, analyzing customer data, and improving retention and engagement. The role includes overseeing CRM systems, managing sales campaigns, streamlining communication efforts, and working collaboratively with sales, marketing, and operations teams to enhance customer satisfaction and achieve business goals.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for the design, implementation and support of the Customer Relationship Management strategy.
• Collaborates with business teams to create a loyalty and rewards program.
• Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
• Responsible for the loyalty campaigns, right conceptualization to analysis which includes idea generation, proposal preparation, overseeing the production process, and execution.
• Analyze market reports to determine what kind of marketing trends the business should respond to.

EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

EXPERIENCE

Minimum 2 year of related experience. Preferably with one (1) year experience in Retail Industry.

KNOWLEDGE

• Knowledge and exposure to loyalty and rewards program
• Understanding the market and suggest suitable promos to support the brand
• Knowledge in all Microsoft Office Applications and not limited to new software applications.
• Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

SKILLS

• Good inter-personal skills and ability to build and establish highly satisfied customer relationships.
• Good communication skills including written, oral and listening skills.
• Good customer service skills.
• Ability to see from and effectively communicate the customer perspective.
• Keen to details.

ATTITUDE

• Establish and maintain positive working relationships with others both internally and externally
• Excellent time management skills and the ability to prioritize work
• Flexible and results-driven