Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Job Summary
We are looking for a
Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience.
Key Responsibilities
- Lead the CRM team in managing customer relationships and after-sales support.
- Handle customer inquiries, concerns, complaints, and service escalations.
- Oversee billing concerns, payment inquiries, account coordination, and documentation.
- Build and maintain strong relationships with property buyers and homeowners.
- Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
- Monitor customer satisfaction, service quality, and operational performance.
- Develop and implement customer engagement and retention initiatives.
- Prepare reports and analyze customer feedback to improve service delivery.
- Coach and mentor team members while ensuring compliance with company service standards.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
- Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry.
- Must have experience working for a real estate developer or property company.
- Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling.
- Excellent leadership, communication, and stakeholder management skills.
- Proficient in CRM platforms and Microsoft Office applications.
