Customer Relationship Management Business Analyst

manpower (philippines)

2-4 Years

Philippines, Taguig

Posted a day ago
Be among the first 10 applicants

Job Description

We're Hiring: CRM Product Owner – Sales (Salesforce)

We are seeking a CRM Product Owner – Sales to manage and optimize Salesforce.com solutions supporting Sales operations. This role will focus on analyzing and improving business processes, partnering with stakeholders, driving Salesforce adoption, and delivering CRM enhancements aligned with business objectives.

Key Responsibilities

Analyze and improve Sales business processes within Salesforce.com to enhance efficiency and user experience.
Collaborate with business teams to maximize the use of Salesforce and connected applications.
Manage end-to-end business processes, gather requirements, document solutions, and support testing and deployment of new functionalities.
Drive Salesforce enhancements, process automation, system integrations, and digital transformation initiatives, including Agentforce capabilities.
Promote Salesforce best practices, monitor platform health, and improve user adoption across the organization.

Qualifications

Minimum of 2 years of Salesforce experience with knowledge of Salesforce platform capabilities, design best practices, and large data volume strategies.
At least 2 years of IT experience, preferably in a customer-facing organization.
Experience performing responsibilities similar to a Business Analyst or Product Owner role.
Strong understanding of Salesforce CRM processes, particularly Sales Cloud.
Salesforce.com certification is highly preferred.
Experience with Agentforce is a plus.
Business Analyst certification is an advantage.
Bachelor's or Master's Degree in Engineering, Computer Science, Information Technology, or related field.

Key Skills

If you're looking for an opportunity to shape the future of Salesforce solutions while partnering with global business teams, we'd love to hear from you. Apply today!