Customer Relations Specialist

Founded in 2020, Wine Adore quickly established a culture rooted in creativity, innovation, and determination, driving its significant growth. The company aspires to become a global icon and a recognizable household name. Wine Adore is passionate about delivering exceptional quality and forging meaningful connections with its customers. Join a dynamic and forward-thinking team dedicated to making a lasting impact in the global market.

This is a full-time, on-site role located in Cebu for a Customer Relations Specialist. The role involves managing customer retention initiatives, ensuring customer satisfaction, and providing seamless customer support and service. Daily responsibilities include addressing customer inquiries, assisting with problem resolution, and maintaining strong lines of communication to build lasting relationships. The specialist will contribute to delivering an exceptional customer experience consistent with Wine Adore's commitment to excellence.

• Strong skills in Customer Retention and fostering Customer Satisfaction
• Proficiency in Communication, Customer Support, and Customer Service strategies
• Ability to handle customer interactions with professionalism and empathy
• Problem-solving skills and the ability to work well under pressure
• Experience in a customer-focused role is preferred but not required
• Bachelor's degree in Business, Communications, or a related field is an advantage