Customer Relations Specialist

Company Description Novateur Coffee Concepts Inc. (NCCI) is a wholly owned subsidiary of Philippine Vending Corporation, created to market and retail Nespresso in the Philippine market. The company is focused on delivering the perfect cup of coffee both in and out of home through high-quality products and attentive service. NCCI is committed to excellence in client and customer interactions, aiming to build lasting relationships and brand loyalty. The team continuously innovates to meet evolving commercial and consumer demands, offering coffee experiences that align with global Nespresso standards.
Role Description The Customer Relations Specialist is a full-time, on-site role based in Makati. This role is responsible for handling customer inquiries and concerns across various channels, providing timely, accurate, and courteous responses. The specialist will manage post-sales support, assist with product information and order-related issues, and ensure a positive experience at every customer touchpoint. Daily tasks include tracking and resolving customer feedback, maintaining records in customer management systems, coordinating with internal teams to address service or product issues, and contributing to initiatives that improve customer satisfaction and retention. The role also supports promotional activities and brand events by engaging with guests, explaining Nespresso offerings, and reinforcing NCCI's service standards.
Qualifications

• Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide consistent, high-quality assistance.
• Customer Satisfaction and Customer Retention capabilities to nurture relationships, encourage repeat business, and support loyalty programs.
• Strong Communication skills, including clear verbal and written communication, active listening, and professional interpersonal interaction.
• Experience in a customer-facing role in retail, hospitality, or service-oriented environments, preferably in coffee, beverages, or consumer goods.
• Ability to work on-site in Makati, manage multiple tasks, and maintain composure in fast-paced or high-volume situations.
• Basic proficiency with customer relationship management (CRM) systems and office productivity tools.
• Attention to detail, problem-solving mindset, and a customer-centric approach to service.
• Interest in coffee culture and willingness to learn about Nespresso products and brewing methods.