Customer Relations Specialist

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing.

Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
Prepare reports: activity management renewal status and progress
Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability
Oversee client collection / payment for renewals.
Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.