Customer Relations Officer

Key Responsibilities

• Provide frontline customer service to residential buyers from payment period until unit handover and acceptance.
• Assist in coordinating buyer acceptance, punchlist concerns, and post-handover issues with Technical, Property Management, Legal, and other teams.
• Support the implementation of client relations processes, policies, and communication standards (templates, FAQs, notices, etc.).
• Ensure timely responses and resolution of buyer inquiries and concerns while meeting service turnaround times.
• Coordinate with internal teams (Technical, Property Management, Finance, Procurement) to ensure a smooth customer journey.
• Assist in preparing reports and tracking customer service and handover activities.
• Support digital client engagement initiatives such as the Resident's App and other communication platforms.
• Help maintain high standards of customer experience aligned with premium residential developments.

Qualifications

• Bachelor's degree in Real Estate, Property Management, Engineering, Construction, Hospitality, or related fields.
• At least 2–3 years of experience in customer service, property management, hotel operations, or construction/engineering environments.
• Strong communication and organizational skills.
• Detail-oriented with good coordination and stakeholder management skills.
• Proficient in Microsoft Office and relevant digital tools or property management systems.