Respond to customer inquiries and provide information or assistance as needed
Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
Maintain a high level of professionalism in all customer interactions
Collaborate with internal teams to address customer needs and improve customer satisfaction
Identify opportunities to enhance customer experience and suggest improvements to processes
Maintain accurate records of customer interactions and transactions
Stay up-to-date on company policies, and products
Proactively reach out to customers to ensure their satisfaction and address any potential issues
Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
Preparing the timeliness and accuracy of the CRO Weekly report
Driven to go the extra mile to hit sales requirements
Qualifications
Bachelor or undergraduate of business, communications, marketing, or other relevant fields
Highly sales-oriented and has an eager disposition to create positive customer experiences with HMR clients
Has 2 years of experience in Sales from various industries
Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred
Out-of-the-box thinker who strategizes sales-related initiatives
With retail sales industry experience
Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage
Excellent communication skills both verbal and written
