Customer Relations Officer
Customer Relations Officer
hmr philippines, inc.- Posted 2 months ago
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Job Description
- Respond to customer inquiries and provide information or assistance as needed
- Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
- Maintain a high level of professionalism in all customer interactions
- Collaborate with internal teams to address customer needs and improve customer satisfaction
- Identify opportunities to enhance customer experience and suggest improvements to processes
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on company policies, and products
- Proactively reach out to customers to ensure their satisfaction and address any potential issues
- Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
- Preparing the timeliness and accuracy of the CRO Weekly report
- Driven to go the extra mile to hit sales requirements
- Bachelor or undergraduate of business, communications, marketing, or other relevant fields
- Highly sales-oriented and has an eager disposition to create positive customer experiences with HMR clients
- Has 2 years of experience in Sales from various industries
- Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred
- Out-of-the-box thinker who strategizes sales-related initiatives
- With retail sales industry experience
- Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage
- Excellent communication skills both verbal and written
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