ACMobility is looking for a passionate and customer-focused Customer Relations Specialist to join our team! If you love creating great experiences, solving concerns, and building loyalty, this is your chance to make a real impact.
The Customer Relations Specialist ensures excellent customer service by handling feedback, conducting follow-ups, supporting aftersales programs, ensuring compliance, organizing care activities, and maintaining customer areas to promote satisfaction, loyalty, and service retention at ACMobility.
What You'll Do:
Customer Feedback & Support
- Be the friendly voice that checks in with customers post-sale and after service.
- Gather insights through surveys and ensure every concern is heard, documented, and resolved.
- Share your findings in monthly reports to help us grow even better!
Aftersales
- Send out timely reminders for Periodic Maintenance Services (PMS) via text, Viber, emailyou name it!
- Step in as our telemarketing hero when needed.
- Help boost service intakes, retention rates, and parts sales through creative aftersales initiatives.
Compliance
- Keep our team aligned with key consumer laws like the Consumer Act, Lemon Law, and Data Privacy Act.
- Be the go-to person for compliance awareness and updates.
Customer Care
- Plan and execute customer care activities that spark joy and loyalty.
- Help attract new vehicle buyers and keep our service bays buzzing with happy return customers.
Qualifications:
- A degree in Marketing, Advertising, Mass Communications, or Business Management
- At least 1 year of customer service experience (bonus points if it's in automotive!)
- Strong communication and interpersonal skills
- A passion for excellence and teamwork
- A knack for customer handling and service innovation
