Customer Relations Agent

Company Description

Singapore Airlines is a global airline dedicated to providing air transportation services of the highest quality and maximizing returns for the benefit of its shareholders and employees. Since its founding in 1972, Singapore Airlines has evolved into one of the most respected travel brands worldwide, with a young aircraft fleet and a network spanning across five continents.

Role Description

This is a full-time, Customer Relations Agent role at Singapore Airlines located in Makati City, Philippines.

• Attends to walk-in passengers

Creates New Booking/Ticket Issuances

Rebooking, Reissuance and/or Revalidation

Creates/Requests ancillary services

• Any other transaction for walk-in passenger within job scope
• Assists in forwarding emails to PH_Reservations or SQPH SalesOps
• Handles Daily Sales Report
• Handles PH_Info mailbox

Assisting requests and inquiry from other stations and partners, if any

• Handles daily cash collection summary
• Monitors and orders monthly office supplies / does inventory of office forms / maintains orderliness of the stock room
• Issues tickets for passengers with special payment arrangements with GMP/SMM approval
• Handles ASW requests from Sales
• Assists in case/feedback handling

Qualifications:

Must be a graduate of 4-year course preferably in Hospitality Management / Tourism (Fresh graduates are welcome)

Good writing and speaking skills in both English and Filipino languages

Advanced analytical and computer skills

Organization and attention to details

Job Type: Full-time

Work Location: In person