Customer Quality Manager

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Job Summary

The Customer Quality Manager is responsible for driving customer quality, satisfaction, and retention by utilizing various quality processes and tools for a major OEM customer. This role ensures customer requirements are verified and validated against the product, addresses customer-related factory quality issues, and leads initiatives to improve overall product quality. The position also involves negotiating businesscritical matters by coordinating with crossfunctional teams and driving effective solutions.

Key Responsibilities

• Lead the overall quality relationship with a major OEM customer, ensuring alignment with customer expectations and requirements.
• Drive continuous product, process, and test improvements in partnership with factory and crossfunctional teams.
• Communicate manufacturing quality performance, including Pareto analysis and CIP updates, and lead initiatives to improve key quality metrics.
• Coordinate resolution of product quality, reliability, and performance issues through structured root cause analysis and corrective actions (e.g., 8D).
• Collaborate with Account teams to interpret customer requirements and ensure proper implementation across engineering and operations.
• Engage with senior leaders and major customers to manage escalations, negotiate critical issues, and influence crossfunctional decisionmaking.
• Lead and support customer audits, surveys, and quality assurance activities, including review and submission of PCN/ECR requirements.
• Oversee customerrelated tactical activities such as CAPA, VOC, scorecards, and sorting/rework at thirdparty providers to ensure timely and effective execution.
• Always complies with Safety and Quality standards.

Qualifications

• Bachelor's degree, preferably in Engineering or a related field
• Minimum of 5 years of technical leadership experience and 8 years technical or quality assurance and management
• Proven experience working in a fastpaced manufacturing environment
• Background in plasma, data center, industrial, or medical industries, or experience supporting customers in these sectors
• Demonstrated experience collaborating with global teams

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.