Join our Team
We are seeking a skilled and detail-oriented Customer Project Manager to lead the introduction and integration of new hardware into the customer network. This role will be responsible for planning, coordinating, and executing end-to-end hardware introduction.
In this role, you'll also take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers.
You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy are paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit our customers, as well as contributing to Ericsson's continued growth and excellence.
What you will do:
- Ensure alignment between contract commitments and delivery through pre-sales CFR activities.
- Manage customer expectations and maintain clear communication throughout the project lifecycle.
- Collaborate with the team to introduce new hardware smoothly into the customer's network and integrate it with their existing processes and systems.
- Develop a comprehensive project plan for approval and lead its execution to successful completion.
- Build and maintain strong relationships with customers and stakeholders to ensure ongoing alignment during delivery.
- Address and resolve issues promptly while sustaining high levels of customer satisfaction.
- Oversee financial performance to meet target Unadjusted Margin.
- Maintain complete and accurate project documentation, including status updates, meeting notes, and technical configurations.
- Provide regular updates on project progress, risks, and budget to stakeholders and management.
- Deliver projects within scope, budget, timeline, and ethical standards, ensuring compliance with all legal and environmental requirements.
- Safeguard data accuracy to support timely and reliable reporting.
The skills you bring:
- Consultative Skills
- Automation
- Process Management
- Negotiation
- Service Delivery Business Understanding
- Financial Acumen
- Artificial Intelligence (AI)
- Customer Insights
- Stakeholder Management
- Change and Improvement Management
- Program/Project Finance Management
- Customer Relationship Building
- Problem-solving & conflict resolution
- Project management
Qualification:
- University Degree in Engineering (IT or Telecom) or the equivalent
- Minimum 12 years+ of work experience in Telecommunications
- Must be willing to relocate to Davao/CDO
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Customer Project Manager
Job Stage: Job Stage 7
Primary Recruiter: Sushmita Centeno
Hiring Manager: Rechie Yap
