What To Expect
The Customer Operations Supervisor will support the scaling of US residential solar and battery installation operations. This role will directly oversee a small team of customer service and data entry agents and be responsible for managing team capacity and time utilization while creating and analyzing performance data to ensure smooth and efficient workflows while staying in frequent contact with stakeholders within Customer Operations. The ideal candidate excels in a fast-paced, ever-changing environment and brings strong communication, organizational, and analytical skills to drive day-to-day execution and long-term process improvements.
What You'll Do
- Oversee timecard approvals and ensure accurate, productive allocation of work hours across team members
- Monitor workforce capacity and workload balancing to ensure alignment with business priorities
- Analyze operational data to identify performance trends, gaps, and opportunities for improvement
- Develop dashboards, trackers, and reporting tools to support team visibility and decision-making
- Partner with cross-functional leads to streamline workflows, remove inefficiencies and keep teams in-sync with similar functions in other locations around the world
- Support onboarding and training resource coordination to maintain workforce readiness
- Assist in the rollout of new tools and process changes that impact frontline and support teams
What You'll Bring
- 35 years of experience in workforce management, operations, or business analytics, ideally in residential energy or energy-related fields.
- Strong organizational and communication skills with the ability to manage projects and people in a fast-paced dynamic environment with shifting priorities
- Experience managing team workflows, timecards, or similar resource tracking responsibilities
- Strong data analysis skills with experience using SQL and BI tools (e.g. Tableau)
- Demonstrated ability to produce and edit technical documentation with attention to tone and clarity
- Self-starter who thrives on process ownership and continuous improvement and is comfortable managing both tactical day-to-day execution and larger strategic planning
- Night shift and on-site work
