About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a Customer Operations Specialist within the USCBO Customer Care Center of Excellence, where you will play a key role in delivering accurate and timely support for customer billing and account inquiries. This position focuses on resolving complex service requests while maintaining a high standard of quality, compliance, and customer satisfaction. You will collaborate with internal teams and stakeholders to ensure efficient issue resolution and a positive customer experience.
Why Join This Team:
- Work in a collaborative, team-oriented environment focused on service excellence
- Contribute to meaningful customer outcomes through problem-solving and analysis
- Gain exposure to billing operations and financial service processes
- Build cross-functional partnerships across internal teams
- Develop skills in a structured, performance-driven environment
What You Will Do:
- Manage and resolve customer service requests within defined service level agreements
- Review and process inquiries including account adjustments, invoice disputes, and billing requests
- Investigate discrepancies, identify root causes, and determine appropriate resolutions
- Execute system transactions, corrections, and updates with accuracy and timeliness
- Partner with internal stakeholders to gather information and resolve complex issues
What You Need to Succeed:
- Fluent in English with strong written and verbal communication skills
- Experience in back-office support within a BPO, corporate, or financial services environment
- Proficiency in Microsoft Office including Outlook, Word, and Excel
- Strong analytical, problem-solving, and critical thinking skills
- Ability to manage multiple priorities with attention to detail in a fast-paced environment
How We Set You Up for Success:
- Structured onboarding and training to support role readiness
- Opportunities to build expertise in billing and customer operations processes
- Collaborative team environment with shared goals and accountability
- Clear performance expectations aligned to service level agreements
- Ongoing support from leadership and cross-functional partners
