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Customer Onboarding Support Specialist | Pioneer Team
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Customer Onboarding Support Specialist | Pioneer Team
Iopex Technologies- Posted 12 days ago
- Be among the first 10 applicants
Job Description
Come for the job and stay for the challenge!
We are currently hiring for awesome professionals to join our #happyatwork growing team!
Customer Onboarding & Implementation
Guide customers through onboarding and platform setup
Conduct training sessions and product walkthroughs
Ensure a smooth implementation and go-live experience
Customer Success & Account Management
Serve as the primary post-implementation contact
Build relationships with business owners and key stakeholders
Conduct regular account reviews and health checks
Drive customer adoption and engagement
Retention & Growth
Monitor platform usage and identify risks.
Support renewals and expansion opportunities.
Help customers maximize the value of the platform.
Cross-Functional Collaboration
Work with Sales, Product, Operations, and Engineering teams.
Escalate issues and provide customer feedback to improve the product.
Requirements
Preferably with 2 years of experience in Customer Success, Account Management Implementation, or Onboarding Client Success B2B Account Management
Excellent English communication skills
Experience managing customers after implementation
Strong stakeholder management and relationship-building skills
Experience using CRM, SaaS, or customer-success platforms
At least a Senior High School graduate or High School graduate under the old curriculum
Must have at least 1-2 years of relevant experience
Comfortable working with technology platforms and software tools
Ability to manage multiple customer conversations simultaneously
Must be willing to work pre-dominantly night shifts and rotating schedules in BGC, Taguig
Nice to haves
SaaS, HRMS, CRM, ERP, Payroll, Finance, or Workflow software.
US client support or account management
Customer onboarding and implementation experience
Startup environment experience
Other info
Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
Work set up: Onsite
Schedule: Shifting
Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
We are currently hiring for awesome professionals to join our #happyatwork growing team!
Customer Onboarding & Implementation
Guide customers through onboarding and platform setup
Conduct training sessions and product walkthroughs
Ensure a smooth implementation and go-live experience
Customer Success & Account Management
Serve as the primary post-implementation contact
Build relationships with business owners and key stakeholders
Conduct regular account reviews and health checks
Drive customer adoption and engagement
Retention & Growth
Monitor platform usage and identify risks.
Support renewals and expansion opportunities.
Help customers maximize the value of the platform.
Cross-Functional Collaboration
Work with Sales, Product, Operations, and Engineering teams.
Escalate issues and provide customer feedback to improve the product.
Requirements
Preferably with 2 years of experience in Customer Success, Account Management Implementation, or Onboarding Client Success B2B Account Management
Excellent English communication skills
Experience managing customers after implementation
Strong stakeholder management and relationship-building skills
Experience using CRM, SaaS, or customer-success platforms
At least a Senior High School graduate or High School graduate under the old curriculum
Must have at least 1-2 years of relevant experience
Comfortable working with technology platforms and software tools
Ability to manage multiple customer conversations simultaneously
Must be willing to work pre-dominantly night shifts and rotating schedules in BGC, Taguig
Nice to haves
SaaS, HRMS, CRM, ERP, Payroll, Finance, or Workflow software.
US client support or account management
Customer onboarding and implementation experience
Startup environment experience
Other info
Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
Work set up: Onsite
Schedule: Shifting
Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
More Info
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