Customer Management Officer - 1 yr EXP

Bachelor's degree in Business or related field.

Proven experience in customer service or relationship management.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

Proficiency in CRM software.

Empathetic and customer-focused attitude.

Strong organizational skills.

Responsibilities

Develop and maintain strong relationships with customers.

Address customer inquiries and resolve issues promptly.

Collaborate with internal teams to improve customer experience.

Maintain accurate records of customer interactions.

Identify opportunities for service improvements.

Provide feedback to management on customer needs.

Assist in developing customer service policies.

Ensure customer satisfaction and loyalty.