Grow Subscriber Loyalty Through Lifecycle Marketing and Retention Strategies
- Full-time
- Day Shift, Weekends Off
- PHP80,000 to PHP110,000
- Onsite, Megatower, Ortigas
Job Summary
Customer engagement has become one of the most important growth drivers in subscription businesses today. The Customer Lifecycle Marketing Specialist helps deliver lifecycle campaigns, customer retention strategies, and loyalty communications that improve subscriber value and long-term growth. Join a newly established team and build a future-focused global career with Emapta.
The Qualifications We Seek
- Tertiary qualification in Marketing, Communications, Business, Media, Analytics or a related field, or equivalent practical experience
- 3-5 years of experience in Customer Lifecycle, CRM, Retention, Loyalty, Engagement, or Subscriber Marketing
- Hands-on experience with CRM platforms, marketing automation tools, customer segmentation, and campaign management systems
- Exposure to subscription or membership businesses and an understanding of customer lifecycles is desirable but not essential
Your Daily Tasks
Campaign Execution & Customer Engagement
- Support the planning and delivery of onboarding, retention, win-back, save, and engagement campaigns
- Coordinate audience targeting, campaign schedules, and customer communications across email, SMS, in-product, and account channels
- Ensure messaging accuracy across offers, pricing, benefits, and customer value propositions
Analytics & Reporting
- Monitor engagement, retention, churn, and campaign performance metrics
- Prepare reports, dashboards, and customer insights to support data-driven decisions
- Identify subscriber trends, retention risks, and growth opportunities
Customer Experience & Process Improvement
- Support loyalty initiatives, subscriber education, and customer feedback programs
- Maintain campaign documentation, templates, and customer journey assets
- Follow campaign governance, testing, and approval processes while improving workflows, automation, and customer engagement strategies
Exciting Perks Await!
- Pioneer opportunity to help build a high-performing team from the ground up
- Competitive salary package
- Day 1 HMO coverage for you and one dependent
- Day shift schedule with fixed weekends off
- Prime Ortigas office location near MRT stations and key establishments
- 20 annual leave credits, including 5 convertible to cash
- Unlimited learning and professional development opportunities
- Free 24/7 gym access with complimentary trainer support
- Lifestyle perks including hotel and restaurant discounts
- Employee referral incentives and engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities in a collaborative and supportive workplace
- Comprehensive government-mandated and company benefits package
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
