Location: Remote
ABOUT TREADWELL GROUP: Treadwell is one of Australia's fastest-growing importers and distributors of engineered fibreglass (FRP) solutions and underfoot anti-slip and anti-fatigue products. Since 1994, Treadwell has delivered innovative engineering solutions that provide safe, durable and cost-effective outcomes for clients across infrastructure, mining, water, and industrial sectors worldwide.
ABOUT THE ROLE: At Treadwell, customer fulfilment is critical to ensuring that client orders are delivered accurately, on time, and in line with customer expectations. We are seeking a Customer Fulfilment Planner to support our operations team by coordinating customer orders from order confirmation through to production planning, inventory allocation and delivery scheduling. Working remotely from the Philippines, you will collaborate closely with Sales, Project Management, Planning, Production, and Supply Chain teams to ensure a seamless order-to-delivery process and a high level of customer satisfaction. You will report to the Lead Planner and play a key role in maintaining visibility across customer orders, production schedules, and inventory availability.
RESPONSIBILITIES:
- Planning and prioritising custom and complex projects to ensure maximum performance and minimum delay;
- Creating bills of materials (BOMs) within the ERP system (EPICOR);
- Planning production tasks and schedules according to customer orders;
- Preparing and submitting progress reports on current projects, including providing regular updates on project status to relevant parties;
- Monitoring interdepartmental processes to ensure that the final product meets the quality standards and customer specifications;
- Investigating production issues to analyse the cause and provide appropriate solutions;
- Ensuring the consistent and adequate supply of materials necessary for production;
- Liaising with our Supply Chain department to ensure we have sufficient inventory for required jobs;
QUALIFICATIONS:
- Tertiary qualification in Quantity Surveying, Civil Engineering or Mechanical Engineering;
- 2-3 years of experience in Planning and Project Management;
- Demonstrated understanding of planning, scheduling and programming principles;
- Demonstrated experience using an ERP system, preferably EPICOR;
- Previous exposure to Primavera or MSP;
- Able to multitask well and remain calm and stay focused under pressure;
- Flexible with working hours and always meets deadlines;
- Strong analytical, critical and logical thinking with excellent problem-solving skills;
- Good written and verbal communication skills;
PERKS & BENEFITS:
- Full training provided on Treadwell's products and processes;
- Monthly staff lunches upon reaching KPIs;
- Learning and development opportunities;
- Able to participate in the company's continuous improvement projects;
- Career progression;
CAREER GROWTH:
- Depending on demand and individual and company performance, this position may evolve, or the incumbent may gain the required knowledge to transition to other, more senior positions.
- Depending on demand and individual and company performance, all employees can rise through the ranks and be trained and exposed to other departments and operational duties.
EQUAL OPPORTUNITY STATEMENT: We are committed to diversity and inclusivity in our hiring practices.
