Customer Experience Specialist - Korean

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Advisory and support services for our international premium clients concerning the order process

• Answering to customer requests (phone calls and emails)

• Styling, shopping and selection of key – pieces of the current season up to the completion of whole looks

• Continuous improvement of internal processes

• Close cooperation with our Payment, Warehouse and Shipping departments

• Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field.

• At least 6 months – 1 year (s) of Customer Service experience preferably in the BPO industry

• Excellent verbal and written knowledge of English

• Working computer skills required (MS-Office)

• Proactive, good organizational skills and time management

• Excellent verbal and written communication skills for supported Bi-lingual channel

  • Hangul (Korean)

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.