Job Description
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
Key Responsibilities
Handle customer service for Amazon 2P/3P accounts and monitor performance
Manage customer queries for orders (Amazon, website, and stores)
Update shipment status, process refunds, and coordinate with teams/carriers
Help maintain excellent Amazon metrics and build customer trust
Update internal tools and support the Customer Service Manager
Requirements
Willing to work night shift and rotational weekends
Confident speaking American English; strong email writing skills
Ability to multitask, detail-oriented, and computer-savvy
Good attendance record; team contributor mindset
Fresh graduates are encouraged to apply CSR experience is a plus
Employment Type: Full Time
Cebu / Baybay Site: Full Onsite
Schedule: Graveyard Shift
Salary Range: The salary will be customized according to their level of experience. Subject to evaluation.
