Customer Experience Specialist

Acquire Intelligence Philippines Inc

Metro Manila / NCR

1-2 Years

PHP 21,000 - 24,000 per month

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Job Description

Description

We are looking for a dedicated Customer Experience Specialist to join our team. The ideal candidate will have a passion for enhancing customer satisfaction and will play a vital role in ensuring our customers have the best experience possible.

Responsibilities

Provide exceptional customer service and support to enhance the customer experience.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Analyze customer feedback and data to identify trends and areas for improvement.
Collaborate with cross-functional teams to resolve customer issues and enhance service delivery.
Create and maintain customer service documentation and knowledge base articles.
Assist in developing and implementing customer experience initiatives.

Skills and Qualifications

1-2 years of experience in a customer service or customer experience role.
Strong communication skills, both written and verbal.
Proficiency in using CRM software and customer support tools.
Ability to analyze data and extract actionable insights.
Excellent problem-solving skills and a customer-centric mindset.
Familiarity with customer experience metrics and KPIs.
Ability to work in a fast-paced environment and manage multiple tasks.

More Info

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About Company

Acquire Intelligence Philippines Inc

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australiaâ€™s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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Job ID: 135322751

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