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Information Professionals Inc

Customer Experience Representative (Outbound)

1-3 Years
PHP 25,000 - 30,000 per month
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Job Description

Qualifications

  • At least 1 year of call center experience, preferably in an outbound setting
  • Experience in finance/banking industry is required
  • Computer skills and experience with CRM tools.
  • Strong analytical, and confidence in engaging with different customers professionally in both English and Filipino, strong listening and conversational control, with clear articulation
  • Excellent verbal communication skills
  • Customer surveys or service recovery experience
  • Ability to work under pressure and meet performance targets

Job Details

  • Project-based (6 months initial contract)
  • Full onsite
  • Location: Sen. Gil Puyat Avenue, Makati City

Responsibilities

  • Conduct outbound calls on VoC surveys (NPS, CSAT, CES, etc.) and service recovery efforts
  • Delivers high-quality customer interactions focused on empathy, resolution, and professionalism
  • Accurately record customer feedback
  • Identify potential drivers of satisfaction and dissatisfaction
  • Escalate complex or unresolved concerns to the Team Leader or appropriate support teams in a timely manner
  • Meet daily, weekly and monthly targets, including call volume, response rates, completion rates and quality scores
  • Adhere to schedule and productivity standards (attendance, availability, and adherence)
  • Ensure compliance with company guidelines and regulatory requirements.
  • Directly Reporting to PITS Operations Supervisor/Sr. Marketing Representative

Bachelors/ Degree

About Company

Information Professionals, Incorporated (IPI) is one of the leading experts in providing Information Technology consulting services and products in the Philippines. Anchored on its ideals of excellence, service and professionalism, IPI is committed to providing a wide range of high quality IT products and services to a variety of industries. Our expertise encompasses a wide array of client-centered, cost-effective and innovative business process solutions and services which enable our partner organizations to achieve long-term productivity, profitability and sustainability.

IPI began its operations in 1986 with its compact team focused on core IT consulting activities. Its competencies, portfolio of services and products grew steadily in the succeeding years, keeping in step with the demands of industry. Today IPI provides a wide range of IT products and services, including industry-specific software development, accounting and human resource management systems, corporate software solutions services, and full IT systems integration. Beyond e-solutions, IPI has remained the IT service provider of choice in the Philippines.

IPI uses an outsourcing strategy which is used to staff a project and respond to business objectives. It enables you to get qualified and experienced personnel to suit your requirements working exclusively on-site or offshore. It is a perfect solution for your seasonal or special projects.

We deliver services to develop, maintain, manage and support applications. Our skilled application professionals help manage fluctuating skill needs, skill gaps and change staffing needs to meet aggressive project timelines.

Job ID: 149614529

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