COMPANY DESCRIPTION
CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.
Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.
KEY TASK RESPONSIBILITIES:
- Provide excellent customer service by managing customer accounts and addressing queries via phone and email.
- Handle and resolve customer complaints efficiently.
- Process customer orders and endorsements.
- Act as a liaison between internal teams and external partners.
- Attend customer meetings when necessary.
- Verify entity matching by checking for DUNS numbers and perform initial call verification for inquiries.
- Support the process of ordering government documents from local registries.
- Assist in downloading, renaming, and uploading documents to COS for assigned inquiries.
- Perform verification checks on business registrations from DTI and check document availability.
- Provide daily assigned inquiries and support to the Customer Experience Senior.
- Assist the Customer Experience Senior and undertake other tasks as required by the Team Leader.
MINIMUM JOB SPECIFICATIONS AND CHARACTERISTICS
- Graduate of any 4-year course, preferably in Business, Marketing, or Communication; relevant experience is a plus.
- Strong time management and stress management skills, with the ability to meet deadlines and handle multiple tasks.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team, valuing others input and expertise.
- Creative, proactive, and able to solve problems effectively with minimal supervision.
- Detail-oriented, ensuring accuracy without compromising deadlines.
- Strong organizational skills and the ability to prioritize tasks with conflicting deadlines.
- Proficient in Microsoft Office.
- Previous customer service experience and a basic understanding of finance records are an advantage.
