Search by job, company or skills

Sprout Solutions

Customer Experience Head

Sprout Solutions
Dumaguete, Philippines, Central Visayas
Fresher
Save
  • Posted 10 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Scope

  • Own the end-to-end customer experience across all channels
  • Design and improve customer journeys from onboarding to after-sales support
  • Handle customer complaints, escalations, and service recovery processes
  • Work closely with operations, sales, and product teams to fix service gaps
  • Build customer feedback systems and track satisfaction metrics
  • Drive initiatives that improve customer retention and loyalty
  • Identify pain points and turn them into process improvements
  • Lead customer service or experience teams across regions or units

Qualifications

Minimum Qualifications:

  • Strong experience in customer service, CX, or service operations roles
  • Good understanding of customer behavior and service design
  • Proven ability to improve service processes and customer satisfaction
  • Strong communication and stakeholder management skills
  • Experience leading frontline or support teams
  • Data-driven mindset with ability to interpret customer insights
  • Calm, patient, and solution-oriented approach
  • Experience in service-heavy industries is a plus

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Experience
Employment Type:
Full time

About Company

Sprout Solutions

Job ID: 149634207

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 23-06-2026 06:02:16 PM
Homejobs in DumagueteCustomer Experience Head