Customer Experience Associate

Description:

Ensures timely collection of payments from buyers

Duties and Responsibilities:

Handle and address clients inquiries, requests, complaints and other after-sales communication initiated by clients

-Ensure customer service, proper client interaction and use of the system.

-Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service

-Checking team to client interactions regularly to ensure quality of communications

-Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction

-Creating summary reports for management as necessitated

-Resolving escalated customer issues, identifying departments to collaborate with for quick resolution

-Handle turnover of units to the clients

Qualifications:

-Graduate of any 4-year course, preferably in communications or business management

With at least 1 year working experience as Customer Experience Asst. from real estate industry

-Proficient knowledge of customer service, preferably in the finance or real estate industry

-Outstanding communication skills, both written and verbal.

-Strong people skills.

-Excellent phone etiquette.

-Outstanding organizational skills.

Requirements:

Skills:
(Not indicated)