Search by job, company or skills

Angkas

Customer Experience Associate-Cebu

Angkas
Philippines, Central Visayas
Fresher
Save
new job description bg glownew job description bg glow
  • Posted 23 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

  • Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
  • Inter Departmental coordination, process recommendation and follow through
  • Infrastructure and Technology
  • Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution
  • Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships
  • Provide personalized customer service by responding to the needs of the customers
  • Participate in ongoing training and development programs
  • Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor
  • Adhere to company policies and procedures
  • Accept other associated responsibilities and projects as the need arises

Competencies for the Job

  • Customer Service Support
  • Troubleshooting
  • Records Management
  • Customer Experience Management
  • Customer Advocacy
  • Critical Thinking and Problem Solving
  • Relationship Building
  • Effective Communication
  • Customer-Centric Mindset
  • Results-Driven Execution

Requirements

  • High school diploma or equivalent
  • At least 6 months of BPO or relevant customer service experience
  • Good communication skills in English and Tagalog, Bisaya is a plus
  • Amenable to working on a shifting schedule and working full onsite

Benefits

Why join Angkas

  • Freedom of work
  • Work life balance
  • Opportunities for promotion
  • Start-up environment
  • Multi-cultural and Agile work environment
  • Diversified use of technology

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

Angkas

Job ID: 147947051

Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 21-05-2026 09:56:14 PM
Homejobs in PhilippinesCustomer Experience Associate-Cebu