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Shopee

Customer Experience and Seller Ops & Risk Analyst

Shopee
Philippines
Fresher
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Job Description

Job Description:

  • Analyse user feedback and data, existing user journey touch points, operational metrics and market research to identify recurring pain points and trends
  • Translate identified insights into structured recommendations which are operationally feasible with clear data-led impact analysis.
  • Conduct competitor benchmarking and industry search to surface improvement opportunities
  • Drive cross-functional improvements/initiatives as a project coordinator and track timelines, dependencies to ensure timely delivery, whilst proactively highlighting risks and trade-offs
  • Support and review existing operating processes, draft and revise user-facing steps and communications to maintain efficient, effective governance for the Shopee platform


Requirements:

  • Bachelor's degree or higher in Business, Computer Science, Business Analytics or related fields
  • Strong writing skills with some exposure to copywriting/structured writing
  • Detail-oriented with strong follow-through and ownership
  • Good analytical mindset with comfort working on data (Excel/Google Sheets proficiency)
  • Interest in e-commerce, marketplace operations, or customer experience improvement. Any prior e-Commerce experience in an operationally inclined role will be a plus
  • Outstanding written and verbal communication skills for effective stakeholder management

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
E-Commerce
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 143877253

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Last Updated: 04-03-2026 06:32:29 PM
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