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Michael Page

Customer Excellence Manager - Global Ecom (CN/KR markets)

This job is no longer accepting applications

  • Posted 12 days ago

Job Description

  • Join a fast-scaling global e-commerce brand
  • High-impact role with strong regional scope

Firmenprofil

Our client is a leading global direct-to-consumer business known for rapid growth, digital innovation, and a strong focus on delivering high-quality customer journeys.

Aufgabengebiet

  • Improve customer journey and service delivery across channels
  • Review data trends to identify gaps and opportunities
  • Streamline workflows to increase efficiency and consistency
  • Work closely with regional and cross-functional teams
  • Monitor KPIs and track performance metrics
  • Support rollout of tools, systems, and process enhancements

Anforderungsprofil

  • Fluent in CN or KR + EN language (non-negotiable)
  • Background in customer, operations, or process-focused roles
  • Strong analytical approach with attention to detail
  • Comfortable in a fast-paced, high-growth environment
  • Effective stakeholder coordination and communication skills

Vergütungspaket

  • Regional exposure within a global business
  • High-growth, performance-driven setup
  • Clear progression opportunities
  • Competitive compensation and benefits

Kontakt

Referenznummer: JN-052026-7024763

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About Company

Job ID: 148548451