Job Description

Scholar Basketball Academy is a youth basketball academy in Singapore. We coach children aged 3 to 18 across six venues, and over 1,600 families have enquired with us this year. Our sister brand Rise Vault makes custom teamwear for schools and clubs. Our admin team is remote and based in the Philippines, and we are adding one more person.

You will be the first reply a parent gets. Most enquiries arrive on WhatsApp, some by email and Instagram. You answer questions about classes, schedules, venues and pricing, book trial sessions in our system, send reminders, and follow up with families who have gone quiet. You keep our records accurate and pass anything unusual to the team lead.

Hours: Tuesday to Sunday, 9:00 AM to 7:00 PM Philippine time, with a one-hour lunch break. Mondays off. This is a full-time, long-term contractor role paid monthly in [PHP or USD], [pay range].

You are a fit if you have:

- Interest in customer service, appointment setting or a client-facing role

- Clear, warm, error-free written English

- Comfort handling WhatsApp, email and social messages at the same time

- Attention to detail, because a missed follow-up is a lost student

- A quiet workspace and stable internet

Helpful but not required: experience in education, sports or childcare, and familiarity with CRM or scheduling tools.

We provide paid training, written playbooks for every task, and a team lead in your time zone.

To apply, use the Apply button. We will ask two short questions about your customer service experience and your availability for the Tuesday to Sunday schedule.