Discover your 100% YOU with MicroSourcing!
Position: Customer Engagement Specialist
Work setup: Hybrid | Day Shift
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
Your Role
As a Customer Service & Transport Logistics Administrator, you will serve as the first point of contact for customers, delivering outstanding service and ensuring a positive solution in a timely manner and professional manner.
Job Responsibilities
- Act as the primary contact for customer enquiries and support.
- Respond promptly to support tickets via live chat, email and phone, ensuring timely follow-ups.
- Provide product information, troubleshoot and resolve customer concerns with professionalism and efficiency.
- Manage customer delivery experiences and resolve transport or delivery issues.
- Coordinate transport logistics, delivery scheduling, and operational administration.
- Maintain accurate records, documentation and communication logs.
- Process orders, exchange, returns and warranty claims as needed.
- Process shipping of sold products from online stores
- Collaborate with internal team and transport providers to ensure seamless service delivery.
- Delivery a high standard of customer satisfaction and operation support.
- Assist with customer feedback collection and suggest improvements to enhance service quality.
- Escalate complex issues to the appropriate department while maintaining ownership of the customer experience.
- Stay up to date with product knowledge and company policies to provide accurate information.
- General administrative assistance.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
