Customer Engagement Representative

Accountabilities:

• Initiate Outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management guidelines.
• Prospect for new business from the assigned call lists/leads through cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate police agency website to identify key decision makers and influencers.
• Keep accurate records in computer-based tracking systems like Salesforce or other required tools/applications and build client/customer profiles by updating client information and managing sensitive client and prospect data.
• Learn, understand, and apply the LexisNexis value proposition and our world-class business processes.
• Master all phases of training and development program
• Report directly to REPH Team Supervisor with the guidance of Operations Manager
• Work closely with Business Unit Partners and REPH Implementations and Sales Support/Account Setup Teams to complete the entire Sales stages, Implementation, Fulfillment and Account Setup following the process and quality guidelines.
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
• Perform other tasks/projects as assigned by the immediate superior.