Customer Engagement Assistant Manager

Company Description

We are the largest retail chain in the Philippines, committed to providing our customers with an unparalleled shopping experience. Our secret is our people. The best minds and hearts in the business are right here at SM Retail, innovating for the success of your favorite brands. Find a place for you here at SM Retail, and be one of us.

Role Description

This is a full-time, on-site role for a Customer Engagement located in Sucat, Metro Manila. Customer Engagement will be responsible to provide clear, timely, and accurate responses to customers regarding the resolution status. He or She must ensure all complaints are resolved within established service level agreements (SLAs). Maintain accurate and detailed complaint records in internal systems. Prepare regular reports on complaint trends, root causes, and corrective actions. Support compliance and audit activities by providing complete and accurate documentation.

Qualifications

• Proficiency in Supply Chain Management and crossdock warehousing processes
• Strong Analytical Skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Experience in the retail industry is a plus
• Bachelor's degree in Logistics, Engineering, or related field