Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
We're hiring a Customer Enablement + Onboarding Assistant to run live product demos for a leading distributor of customized promotional products and branded merchandise — you'll walk distributors and their account executives through the platform end-to-end, drive every call toward store activation, and stay the go-to contact through follow-up, all while holding quality at a volume that's expected to grow 5x within a month and hit peak season highs around the holidays.
What Your Day-to-Day Will Look Like
- Live Product Demos: Run live demos for distributors and their account executives over Teams, adapting the templated flow to what each AE already knows.
- End-to-End Walkthroughs: Present the platform end-to-end — the guest experience, the self-serve tool, the back-end portal — followed by live Q&A.
- Drive Activation: Push every call toward action, with the goal of the distributor setting up their own store.
- Single Point of Contact: Own the full cycle after the demo, staying the AE's go-to contact through follow-up and store activation.
- Call Volume & Scheduling: Take calls booked through the Calendly round robin plus direct requests from sales reps needing backup on distributor demos, serving Tier 2–5 distributor accounts.
- Overflow Coverage: Back up written channels during overflow, including inbound support email and in-app chat.
- Escalation & Documentation: Escalate technical, product, artwork, pricing, or fulfillment issues to the right internal team, and document interactions to surface recurring friction points to the CS team.
- Volume & Quality: Hold quality at volume — handling roughly 250 contacts a day today, scaling toward 5x within a month and up to 1,000/day at holiday peak.
What You Bring
- Experience: 3+ years in Customer Success, Onboarding, Support, or another customer-facing role.
- Communication: Near-native spoken English — clear, natural, and confident on live video with US audiences.
- Demo & Conversion Skills: Proven ability to present a product live and convert interest into action (demo-to-signup, trial-to-activation, or similar), with charisma and presence in front of traditional, skeptical buyers.
- Consultative Approach: Comfortable with a consultative sales motion inside a customer success role, paired with strong written communication for follow-up and overflow coverage.
- High-Volume Resilience: Experience handling high-volume inbound email and chat without quality slipping, staying calm and composed under pressure through peak season.
- Availability & Adaptability: Able to work Eastern Standard Time (8am–5pm EST) and picks up new systems fast.
Bonus Points if:
- You have experience with Microsoft Teams, Intercom, Calendly, or comparable demo and support tooling.
- You have a background in promotional products, print, e-commerce, or another distributor/reseller channel.
- You've presented to small-business owners and enterprise teams in the same week.
- You're familiar with self-serve or product-led onboarding motions.
- You're comfortable in documentation-heavy, cross-functional environments.
Salary Range: $8.00 - $9.00/hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO or Healthcare Stipend (depending on location) after 90 days of service
- Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
- Family First: Parental leave after 1 year of service
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
